Student Laptop Remote Support

This document outlines the procedure for remote connectivity to student laptop program laptops for remote support.

Note: This document should only be used if requested by a member of the Southwest Tech IT department. Please call or email the helpdesk first and a member of the IT department may request that you follow this document to allow TeamViewer for remote assistance.

1. Open the Company Portal application.

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2. In the Company Portal application, click on the notification icon in the top right corner. This might appear as a flag, or as an information symbol as pictured below.

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3. In the notifications, you will see that a member of Southwest Tech IT is attempting to remotely access your computer. Click the link to initiate the connection.

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4. TeamViewer will open a webpage requesting access to the application. Select Open.

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5. Finally, the TeamViewer application will prompt for input control (to be able to move the mouse and keyboard). Select Allow.

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6. You will see a TeamViewer session in the bottom right corner of the screen. The remote connection is now complete. 

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Keywords:teamviewer support remote student laptop   Doc ID:105491
Owner:Tyler H.Group:Southwest Wisconsin Technical College
Created:2020-09-01 10:38 CSTUpdated:2020-09-01 10:58 CST
Sites:Southwest Wisconsin Technical College
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