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Self-Service Password Reset (SSPR) - Register Authentication Methods

This document will assist you in registering additional authentication methods for the Self-Service Password reset tool in the event you forget your password.

Register Self-Service Password Rest Authentication methods

1.  Visit

2.  If prompted, login with email and password.

Note:  Information Technology Services recommends registering multiple secondary authentication methods (Microsoft Authenticator, Mobile Phone Number).  Multiple methods assists you in the event one method is unavailable.

Register Microsoft Authenticator App

1.  Click "Add Method"

Add Method

2.  Select "Authenticator app" from the drop down list and click "Add"

Authenticator App

3.  Obtain the Authenticator App by scanning the QR Code.

IOS or Android

4.  Once the Authenticator App is installed, click "Next"

Authenticator App Step 1

5.  Follow on screen prompts:

Authenticator App Step 2

6.  Scan the Code in the Authenticator App and then click "Next"


7.  Approve the Notification on your Authenticator App

Authenticator Step 4

8.  Once approved, this screen will appear.  Click "Next" to complete the registration process.

Authenticator Step 5


Register Phone (Mobile or Landline)

Mobile Phone can receive SMS code or phone call.

Landline can receive only phone call.

1.  Click "Add Method" button.

Add Method

2.  Select "Phone" from the drop down menu and click "Add"


3.  Enter your mobile phone number and click "Next"


4.  Answer your phone and Press the "#" key when prompted


5.  Once your phone is verified, click "Done"



Change your default Self-Service Password Reset sign-in method

1.  Click the "change" link next to Default Sign-in method.

Change - Default Method

2.  Select your preferred default method from the drop down list and click "Confirm"

Default Method - Confirm


Keywords:microsoft authenticator app mobile multi factor authentication mfa sspr self-service password reset   Doc ID:118143
Owner:Dave F.Group:Southwest Wisconsin Technical College
Created:2022-04-25 14:35 CDTUpdated:2022-05-11 11:13 CDT
Sites:Southwest Wisconsin Technical College
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