Email - Troubleshooting Student Email
This document provides troubleshooting for common issues with student email access.
I'm unable to sign into my email account.
On 5/29/2020, SWTC ITS migrated all student email accounts from Google's Gmail service to Microsoft Outlook - Office 365. The major change is that your student email address domain has changed.
Previously, your student email address would be: Test1234@students.swtc.edu
Your new email address is: Test1234@swtc.edu
Student email can be accessed by signing into the MySWTC Student Portal and clicking on the red envelope icon in the top right corner or by navigating to https://outlook.office365.com. For more assistance, see the Accessing your Student Email guide.
What happens to internet accounts/usernames I created with my old email address?
Although your email address domain has changed, you will still receive email addressed to your old email. Any email addressed to either @students.swtc.edu or @swtc.edu will now be delivered to your new O365 email account.
I'm unable to reset my email password.
Your email password is the same as the password for logging into the MySWTC Student Portal and Schoology.
At this time, password writeback is not enabled for your Microsoft Office 365 account, meaning that the Forgot my password link on the Office 365 sign-in page will not reset your password.
Image for reference:
To reset your password, please use the Forgot Password? link on the MySWTC Student Portal login page:
If you are having difficulty, please refer to the following guide: https://kb.swtc.edu/page.php?id=82541.
I'm unable to access email on my phone.
In order to view your emails on a mobile device, ITS recommends downloading the official Microsoft Outlook app from your app store (iOS App Store for iPhone and Google Play Store for Android) and adding your account ("username"@swtc.edu and password) to the app.
Outlook for iOS - A quick overview guide of Outlook for iOS. Download Outlook for iOS from the Apple App Store.
Outlook for Android - A quick overview guide of Outlook for Android. Download Outlook for Android from the Google Play Store.
When logging in, I receive a message that I don't have a mailbox or license assigned.
Due to the way the student email is redirected from your MySWTC Student Portal, you may encounter a message like the one shown below:
This is most commonly caused by another Microsoft account that is currently logged in on your browsing session. Even if you do not have an active Microsoft account page open, your credentials may have been preserved (such as when the Stay signed in? feature is selected).
The easiest way to test if you're logged into another account is by opening a new Private browsing window. Navigate to the settings menu in your browser window, found in top right corner.
From the new, Private window. Navigate back to the MySWTC Student Portal and log in. Open the email link from the Student Portal and sign in. If your login is successful, that means there is another Microsoft account signed in on your browsing session, preventing your student email from opening properly.
To access student email going forward: either sign out of your other Microsoft account, use the InPrivate browsing method from above, or access your student email on a separate device.