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Student Laptop - Audio Driver Fix

This guide walks through rolling back the problem driver that causes audio issues on student laptops.

Following this guide will resolve the audio driver issue and restore functionality. 

1. Navigate to the Windows Start Menu and type Device Manager. Click on the search result to open the Device Manager window.

Device Manager Search

2. Scroll down to the section Sound, video and game controllers. Click the menu to expand and show devices in this category.

Device Manager - Audio Section

3. Right click on the Realtek(R) Audio device.

Audio Device Menu

Select Properties to open the device menu. 

Audio Device Menu

4. In the device properties menu, click on the Driver tab.

Audio Properties

5. Note the driver version on the page. The affected driver is version 6.0.9247.1. To uninstall and revert to a known working version, select Roll Back Driver. 

Audio Properties

6. In the Roll Back Driver window, select the reason for rolling back (My apps don't work with this driver) then click Yes.

Driver Package rollback

7. The driver will revert to a previous version and the device properties menu will reappear. The version of the driver should now be 6.0.9215.1. Click Close to leave the window. 

Audio Properties

8. Close out of the Device Manager window. Lastly, you will receive a prompt to restart your computer. Click to restart and complete the roll back process. Once rebooted, the audio keys functionality should be restored. 

Computer Restart Prompt

Keywords:Charger, Tech, 360, audio, issue   Doc ID:116990
Owner:Tyler H.Group:Southwest Wisconsin Technical College
Created:2022-02-25 12:25 CDTUpdated:2022-02-25 13:05 CDT
Sites:Southwest Wisconsin Technical College
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