Topics Map > Software > Windows

Student Laptop - Audio Driver Fix

This guide walks through rolling back the problem driver that causes audio issues on some models of Charger Tech 360 laptops.
Note: This guide is specifically for the HP EliteBook 745 G6 model. The application will only available in the Company Portal on these model devices.

Following this guide will resolve the audio driver issue and restore speaker/microphone functionality. 

1. Open the Company Portal on the student laptop. To do so, click on the Start Menu in the lower left corner and type "Company Portal". Click on the Company Portal application to open it. 

Company Portal Windows Start Menu

2. Once the Company Portal is opened, the Charger Tech 360 - Audio Fix will be displayed in the Recently published apps section (marked in red, below).Click on the audio fix icon to open the Installation page. 

Company Portal Home Page

3. On the audio fix installation page, click the Install button to begin. The process will automatically download and install without displaying additional dialog or application windows.

Install Audio Fix

4. Per the instructions on the installation fix, the computer will prompt the user to restart following the installation. Once the computer restarts and the user logs back in, audio functionality will be restored. 

KeywordsCharger, Tech, 360, audio, issue   Doc ID116990
OwnerAndy M.GroupSWTC
Created2022-02-25 12:25:10Updated2023-02-02 13:06:16
SitesSouthwest Wisconsin Technical College
Feedback  2   0