Continuing Education - The Email Address you Provided is Already in Use

This document will help you create an account in the continuing education portal if your email is already registered.

Symptom

You receive the following error when you try to register in the continuing education portal:

The email address you provided (youremail@email.com) is already in use. If you have forgotten your password, please reset your password or contact the help desk for further assistance.

Cause

You will receive this error if your email address has been used in the past to register for classes.  Sometimes a parent will register their child with their email address and then try to register for another child, or themselves, later on.

Solution

Returning Student - Use the "Reset my Password" tool to reset the password for your account.

Multiple Students Under One Email - A second email address will be needed to register.  If you, or your child, doesn't have another email address you can create a free one with many online providers (Google, Microsoft, Yahoo).



Still need help?

If this document didn't resolve your issue please be sure to check the "Continuing Education - User Guide" for guides on how create an account, register for classes, account questions, and more.

If the none of the articles in the "Continuing Education - User Guide" are able to resolve your issue please contact the appropriate department below:

Course Questions - Call Student Services at 608-822-2354.

Technical/Account Issues - Submit a ticket with the Southwest Tech Helpdesk or call at 608-822-4357.