Continuing Education - Email Already Assigned and Password Reset says “Not Associated with a Student Account”

This document will help you create an account in the continuing education portal if you are getting an "The email address your provided is already assigned" error.

Symptom

You receive the following error when trying to register:

“The email address you provided (youremail@email.com) is already assigned to more than one student account and cannot be used to register for classes. Please use another address or contact the help desk for further assistance.”

You also receive the following error when trying reset your password:

"youremail@email.com" is not associated with a student account. Verify that the email you entered is correct.

Cause

This issue can arise when you are trying to use an email address that has been used to register for a degree program.  This sometimes happens when a parent uses their email address to sign one of their children up, or if you previously attended school at Southwest Tech and are now taking a continuing education class.

Solution

Use a different email address that has never been used to register for a degree program or continuing education classes at Southwest Tech.  If you don't have another email address you can create a free one with many online providers (GoogleMicrosoftYahoo).



Still need help?

If this document didn't resolve your issue please be sure to check the "Continuing Education - User Guide" for guides on how create an account, register for classes, account questions, and more.

If the none of the articles in the "Continuing Education - User Guide" are able to resolve your issue please contact the appropriate department below:

Course Questions - Call Student Services at 608-822-2354.

Technical/Account Issues - Submit a ticket with the Southwest Tech Helpdesk or call at 608-822-4357.




Keywords:CE portal help error registration registered account   Doc ID:82493
Owner:Jake W.Group:Southwest Wisconsin Technical College
Created:2018-05-29 14:29 CSTUpdated:2018-06-25 09:41 CST
Sites:Southwest Wisconsin Technical College
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