Phone - Voicemail Overview

This document outlines the voicemail system and provides instructions on accessing and changing greetings.

NuPoint Voicemail Overview

Access your voice mailbox

From your desk phone - Press the voicemail key or dial 5002, then enter your passcode.

From any other phone (On campus) - Dial your extension. When the greeting begins to play, press * to interrupt it. The system will prompt for your passcode, then enter your passcode.

From Off Campus - Dial your phone extension (608-822-XXXX).  When the greeting begins to play, press * to interrupt it. The system will prompt for your passcode, then enter your passcode.

Note: If call forwarding is enabled for your extension, you will not be able to access phone configuration options remotely. Changes must be made from your desk phone on campus.

Voice mailbox parameters

Passcode4-10 Digits

Message Retention
Maximum Number of Messages200
Played (Saved) Message28 Days
Unheard (New) Message14 Days
Greeting Length2 Minutes
Message Length3 Minutes

Personal Distribution Lists
Maximum Number of Lists10
Maximum Number of Members/List20

Skip Greeting & Leave MessagePress 9


Quick Tutorials

Initial One-Time Voice Mailbox Setup

Note: If you have previously applied a forward from your campus phone, you will be unable to change your voicemail greeting remotely. To change your voicemail greeting remotely, the forward must be turned off from your desk, on campus.

Initial One-Time Voice Mailbox Set Up

FROM YOUR EXTENSION
1. Press CHECK VOICE MAIL Key
2. Enter Your PASSCODE
When entering Voice Mail the first time, the passcode is 1234. After entering the default passcode, the tutorial will play to guide you through setting up your mailbox (see below)


FROM OUTSIDE TELEPHONE
1. Dial : 608-822-XXXX
2. When the greeting plays, press * to interrupt it. Enter Your Passcode when prompted
When entering Voice Mail the first time, the passcode is 1234. After entering the default passcode, the tutorial will play to guide you through setting up your mailbox (see below)

Using Voice Mail Tutorial

After entering the default passcode (1234), the tutorial will play to guide you through these steps to set up your mailbox:

A. Create New Passcode (4-10 digits)

B. Record Greeting

Sample Greeting:

You have reached [state your name] with [state your company name]. I am unable to take your call. Please leave your name, phone number and a brief message after the tone and I will return your call as soon as possible. If you need immediate assistance, please press “0” for the operator.

C. Record Name (for your Voice Mailbox)

Record both names (i.e., Jane Jones)

IMPORTANT! Follow the Voice Mail tutorial to its completion. If you don’t complete the entire tutorial, you will have to redo it the next you access your voice mailbox.


Play Messages

  1. Access VOICE MAIL
  2. Enter Your PASSCODE
  3. Press (7) to PLAY MESSAGES

Playback Options:

PausePRESS 1
Backup 5 SecondsPRESS *
Advance 5 SecondsPRESS #
Replay MessagePRESS P (7)
Answer Message^
Respond to person who sent message
PRESS A (2)
Keep Message
Save message and play next (if any)
PRESS K (5)
Give Message^
Send message to another mailbox
PRESS G (4)
Delete Message
Remove message from mailbox
PRESS D (3)

^For use only with internal extensions

Record Mailbox Greeting

  1. Access VOICE MAIL
  2. Enter Your PASSCODE
  3. Press (8) for USER OPTIONS
  4. Press (4) for CHANGE GREETING
  5. Select greeting to change:
    P (7) Primary Greeting
    G (4) Extended Absence


    a. Record greeting
    b. Press # when done recording
    c. The system re-plays the greeting:
    Review Recording ...........PRESS R (7)
    Accept Recording ............PRESS X (9)
    Re-do Recording ..............PRESS D (3)
    d. After accepting the recording;
    Return to main menu (press 9)
    OR
    Hang up to exit voice mail


Make Message

Make Message allows you to use voice mail to record a message, then send it to other internal extensions without dialing the extensions.

  1. Access VOICE MAIL
  2. Enter Your PASSCODE
  3. Press M (6) to MAKE MESSAGE
    A. Enter Mailbox Number(s) (extensions)
    OR Distribution List ID (i.e., 10)
    B. Record Message
    C. When done recording: PRESS #

    Recording Options:

    Review Message ...... PRESS R (7)

    Append Message ..... PRESS A (2)
    Add comments to existing message

    Discard/Re-Record .. PRESS D (3)
    Erase message and record a new one

    Message Options ..... PRESS O (6)

    Message Addressing Options:

    Confidential .............. PRESS C (2)
    Recipient can’t give message

    Request Receipt ....... PRESS R (7)
    Notification whether message played

    Urgent ....................... PRESS U (8)
    Message higher priority

    Sending Options:

    Send (Enter Ext.) ........ PRESS X (9)
    Send message then enter ext. to dial

    Send (Back to Opr) ..... PRESS 0
    Send message and return to operator

Transfer Directly to a Mailbox

To transfer a caller directly to a mailbox:

  1. Press Message key (caller is on hold)
  2. Enter Mailbox Number (Extension)
  3. Hang Up


Voicemail Main Menu Options

Play Message (Press 7)

Pause (up to 30 Seconds)PRESS 1
Backup 5 SecondsPRESS *
Advance 5 SecondsPRESS #
Replay MessagePRESS P (7)
Answer Message*PRESS A (2)
Save MessagePRESS  K (5)
Give MessagePRESS G (4)
Delete MessagePRESS D (3)
Exit to Main MenuPRESS  X (9)
*For use only with internal extensions

Make New Message (Press 6)

Review MessagePRESS R (7)
Append to MessagePRESS A (2)
Delete and Re-recordPRESS D (3)

Message Address OptionsPRESS O (8)
Confidential
Recipient can't give message
C (2)
Request Receipt
Notification when message played
R (7)
Urgent
Message high priority
U (8)
Cancel OptionRe-type option letter
Exit OptionsPRESS X (9)

Save and Exit MessagePRESS X (9)

Change User Options (Press 8)

Change GreetingPRESS G (4)
Re-record NamePRESS N (6)
Change PasscodePRESS P (7)
Change Dist ListPRESS L (5)
Exit User OptionsPRESS X (9)

Change (Record) Greeting for:


Primary PersonalPRESS P (7)
Record GreetingPRESS R (7)
Listen to GreetingPRESS L (5)
Ext. AbsensePRESS G (4)
Previous MenuPRESS X (9)


Enable GreetingPRESS E (3)
Enable GeneralPRESS G (4)
Enable PrimaryPRESS P (7)
Previous MenuPRESS X (9)


Extended AbsencePress G (4)
Record GreetingPRESS C (7)
Listen to GreetingPRESS L (5) 
Enable GreetingPRESS E (3)
Previous MenuPRESS X (9)

Exit to Previous MenuPRESS X (9)

Dial an Extension (Press #)

EXit System (Press 9)




Keywords:phone voicemail mitel nupoint   Doc ID:103278
Owner:Tyler H.Group:Southwest Wisconsin Technical College
Created:2020-06-23 10:25 CSTUpdated:2021-01-08 11:30 CST
Sites:Southwest Wisconsin Technical College
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