Phone - MiCollab SoftPhone

This document will show you how to receive and make calls with your SoftPhone.

Setting up MiCollab Software

1.  Connect to the Southwest Tech VPN. (See VPN - Connect to the Southwest Tech VPN)

2.  Open the MiCollab software from the "Start Menu" > "MiCollab" > "MiCollab".

3.  In the top right of the MiCollab software, click where it says your name and has your initials in a circle:

Change your status

4.  Click the drop down arrow:

Dropdown arrow for status

5.  Click "Working from Home" or "In a meeting" depending if you want to receive calls or have them go to voicemail.

Working from home

Modify "In a Meeting" status to send calls to voicemail

1.  In the top right of the MiCollab software, click where it says your name and has your initials in a circle:

Current Status

2. Click the drop down arrow, then click "Manage Status":

Click the manage status link

3.  Under Status - Click "In a Meeting"

Click In a Meeting

4.  Scroll down to "Do Not Disturb" and check the "Enable Do Not Disturb" checkbox

Do Not Disturb

5.  Click the blue "Done" button:

Done


Making a Phone Call

1.  Click in the "search field" at the top of window and type the number you wish to dial leading the number with a 1 (ex. 160812345467).

2.  Click the blue highlighted number to call the number.

Click the blue highlighted number to place the call

3.  Click the red phone button to end call.

Click the red phone button to end call

Receiving a Phone Call

1.  When you receive a phone call you will hear it ringing through the speakers on your computer.  Open MiCollab and click the green "SoftPhone" button to answer.

Click the green soft phone button answer




Keywords:phone dial soft phone call   Doc ID:100926
Owner:Dave F.Group:Southwest Wisconsin Technical College
Created:2020-04-21 09:14 CDTUpdated:2020-04-22 10:44 CDT
Sites:Southwest Wisconsin Technical College
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