Topics Map > Phone
Phone - MiCollab SoftPhone
This document will show you how to receive and make calls with your SoftPhone.
Setting up MiCollab Software
1. Connect to the Southwest Tech VPN. (See VPN - Connect to the Southwest Tech VPN)
2. Open the MiCollab software from the "Start Menu" > "MiCollab" > "MiCollab".
3. In the top right of the MiCollab software, click where it says your name and has your initials in a circle:
4. Click the drop down arrow:
5. Click "Working from Home" or "In a meeting" depending if you want to receive calls or have them go to voicemail.
Note: Make sure you have a wired headset plugged in, or your laptop lid is open and volume turned up.
Modify "In a Meeting" status to send calls to voicemail
1. In the top right of the MiCollab software, click where it says your name and has your initials in a circle:2. Click the drop down arrow, then click "Manage Status":
3. Under Status - Click "In a Meeting"
4. Scroll down to "Do Not Disturb" and check the "Enable Do Not Disturb" checkbox
5. Click the blue "Done" button:
Making a Phone Call
1. Click in the "search field" at the top of window and type the number you wish to dial leading the number with a 1 (ex. 160812345467).
2. Click the blue highlighted number to call the number.
3. Click the red phone button to end call.
Receiving a Phone Call
1. When you receive a phone call you will hear it ringing through the speakers on your computer. Open MiCollab and click the green "SoftPhone" button to answer.
3 Party Conference Call
1. Click in the "search field" at the top of window and type the number you wish to dial leading the number with a 1 (ex. 160812345467) or 4 digit internal extension.
2. Click the blue highlighted number to call the number.
3. Once the call is successfully connected, click the "Conference" button in the blue ribbon at the bottom of the call screen.
4. Repeat steps 1-3 for adding up to 3 callers.
5. Once you have successfully added all of your callers, click the "Conference" button again to initiate conferencing with all parties
Transfer a phone call
1. Answer the phone call like stated in directions above.
2. Click the "Transfer" button.
3. Click in the "search field" at the top of window and type the number you wish to dial leading the number with a 1 (ex. 160812345467) or 4 digit internal extension.
4. Click the blue highlighted number to call the number. (Wait for party to answer and explain why you are transferring call)
5. Click the "Blue" transfer button again to transfer the call.
