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Zoom - Closed Captions for Meetings

This document will show you how to enable closed captions for your Zoom meeting.

Note: Zoom's automated closed captions do not meet the requirements for captions as an accommodation. If your video is being recorded for re-use, you will still need to submit the video to the IAL for captioning. Please see Creating and submitting an Instructional Video for Closed Captioning for instructions.

Setting up Closed Captions (One-Time Setup)

  1. Navigate to and sign in with your NetID if you are not already logged in.

  2. Scroll down to the "In Meeting (Advanced)" section and toggle the "Closed captioning" setting so the toggle is blue.

    Zoom Closed captioning toggle screenshot

  3. Check the "Enable live transcription service to show transcript on the side panel in-meeting" box.

  4. Click "Save".

Enabling Closed Captions in a Meeting (Host)

  1. When you are hosting a meeting, click the "CC/Live Transcript" button, then click “Enable Auto-Transcription” on the pop-up box.

    Screenshot of Closed captioning menu with enable auto-transcription button

  2. Transcriptions will begin being generated. Audio from both the host, and participants, will be transcribed.

    Screenshot of example closed captioning in Zoom

Closed Captioning Settings (Participants)

When Closed Captions are turned on by the host, participants will have "CC/Live Transcript" button. The host may also change these settings, but it will only affect their screen and not the particpants.

Screenshot of Zoom Closed captioning menu showing settings

Participants can:

  • Hide Subtitles - The closed captions will no longer show up on their screen.
  • View Full Transcript - Shows a transcript of all the captions throughout the meeting with their timestamp.
  • Subtitle Settings - Brings up the settings menu where the closed caption text size can be adjusted.


  • Closed captioning may not work for users on a Chromebook.
  • Ask your students if they can see the closed captions. For some computers/devices, it turns on automatically for the participants, but on others, the student still needs to click the “CC Closed Caption”.
  • Adjust your camera to allow space for the captions at the bottom. Your mouth should not be covered by the caption box. Your student’s screen may look different than yours, so please ask if they can see your entire face and the captions.
  • Participants can click their “CC” button and “Subtitle settings” to change the size of the subtitles/captions on their screen.
  • Participants may be able to “View Full Transcript”, which will show the transcript in the side panel. This screen may disappear when the host is sharing their screen if it goes into full screen and is not even available on some devices. A pop-up version can be reopened when in full screen mode. This feature is extremely helpful for students to see the name of the speaker with the captions and shows more captions at once.
  • Only have one participant unmuted and speaking at a time.
  • The captions are NOT available yet in breakout rooms.
  • The sound and captions will be better quality when you use a headset/earbud with microphone plugged into your computer.
  • Watch the captions on your screen so you can monitor your own clarity of speech for accurate captioning.

Keywords:cc transcriptions transcribe hearing captioning   Doc ID:109599
Owner:Jake W.Group:Southwest Wisconsin Technical College
Created:2021-03-09 14:45 CDTUpdated:2021-03-10 08:17 CDT
Sites:Southwest Wisconsin Technical College
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