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Account - Forgot/Change My Password, Account Activation (Staff/Faculty)

This document will show faculty and staff how to reset their password or activate their account.

Username Username

Your username for logging in to Southwest Tech systems is your first initial followed by your last name.

Example - John Smith’s username would be jsmith.

Faculty Portal username format example: jsmith 

Charger Hub username format example: 

Most programs use these same credentials (Schoology, MySWTC, CAMS, etc).

Email Address Email Address

Your email address is your username followed by


Locked Account Locked Account

Your account will lock after 4 failed login attempts.  You can contact the Helpdesk to get your account unlocked otherwise it will unlock automatically after 30 minutes.

Reset Password/Activate Account Reset Password/Activate Account

You can add additional authentication methods by following this guide: Multi-factor Authentication (MFA) - Overview

    1. To reset your password, go to:

    2. Enter in your email address and the verification characters.

      Screenshot of email page

    3. Select the "Text my mobile phone" or "Call my mobile phone" option on the left. Enter in your phone number and then select "Call" or "Text".

      Screenshot of call page

    4. Enter the verification code then click "Next".

      Enter verification code screenshot

    5. Type in your new password twice. It must match the following criteria:

      • Cannot reuse last 24 passwords
      • Cannot use "common" passwords (Password1, Spring2023, Summer2024, swtc, etc.)
      • Cannot contain your name or part of your username
      • Be at least 8 characters long
      • Password must contain 3 of the following:
        • Uppercase letter
        • Lowercase letter
        • Number
        • Special character

      Enter password screenshot

    6. You will be able to sign in to Office 365 services immediately once your password is reset. Local Southwest Tech services (such as Schoology, Faculty Portal) will take approximately 2 minutes for the password to sync.

Keywordsrecovery help can't remember netid account security question schoology username change activate reset   Doc ID82368
OwnerJake W.GroupSWTC
Created2018-05-21 09:36 CDTUpdated2023-04-13 11:22 CDT
SitesSouthwest Wisconsin Technical College
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