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Account - Forgot/Change My Password, Account Activation (Staff/Faculty)

This document will show faculty and staff how to reset their password or activate their account.

Username Username

Your username for logging in to Southwest Tech systems is your first initial follow by your last name.

Example - John Smith’s username would be jsmith.

Schoology/Faculty Portal username format example: jsmith 

Charger Hub username format example: 

Most programs use these same credentials (Schoology, MySWTC, CAMS, etc).

Email Address Email Address

Your email address is your username followed by


Locked Account Locked Account

Your account will lock after 4 failed login attempts.  You can contact the Helpdesk to get your account unlocked otherwise it will unlock automatically after 30 minutes.

Reset Password/Activate Account Reset Password/Activate Account

Note: If you have your laptop off-campus and need to reset your password please review this guide: Account - Reset Your Password With Your Southwest Tech Laptop at Home (Faculty/Staff) 

  1. To reset your password, go to:

  2. Follow the on screen instructions to reset your password.

    Step 1 - Read the policy and and then click "I Agree".

    Step 2 - Enter in the 5 digit code for validation then click "Next".

    Step 3 - Requires that you know either your Employee ID or your Social Security number.  You will also need to provide your Date of Birth.

    Note: Make sure that your Social Security number (XXX-XX-XXXX) and date of birth (MM/DD/YYYY) are entered in with the proper format.

    Step 4 - Verify your account information and then click "Next

    Step 5 - Answer your security question and then click "Next". If you can’t remember you security question answer you will need to contact the helpdesk at 608-822-4357 for assistance.

    Step 6 - Enter in a new password that meets the following requirements and then click "Next".

    - Cannot contain part or all of your name or username.

    - Must be 8-16 characters long.

    - Cannot be one of the last 24 passwords used.

    - Must contain at least 3 of the following 4 categories:

    * One or more capital letters
    * One or more lower case letters
    * One or more numbers
    * One or more special characters

    Step 7 - Click "Next" on the process confirmation page.

    Step 8 - If you are brought to a message that shows your email address and username then your password has been reset.

    If you receive an Error on this step then your password probably did not meet the requirement. Try going through the wizard again and carefully read through the requirements in "Step 6" to make sure your password is compliant.

Keywords:recovery help can't remember netid account security question schoology username change activate reset   Doc ID:82368
Owner:Jake W.Group:Southwest Wisconsin Technical College
Created:2018-05-21 08:36 CSTUpdated:2020-08-26 07:59 CST
Sites:Southwest Wisconsin Technical College
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